At Gamba, your privacy is not merely a legal obligation — it is our moral responsibility. This Policy transparently explains how we collect, use, and protect your personal information every time you use our platform.
Six core data protection principles we practise every day to keep your information secure
All data transmitted between your device and gamba's servers is encrypted using industry-standard 256-bit SSL technology. No third party can intercept or read your personal information while in transit.
Your personal data is stored in data centres protected by strict access controls, encryption of data at rest, and continuous backup systems. Only authorised staff may access this data within the scope of their responsibilities.
Our identity verification (KYC) process is conducted with thorough care and diligence. Documents you submit are used solely for legitimate verification purposes and stored in accordance with the highest security standards.
Gamba has never sold, rented, or traded your personal information to any third party for commercial purposes, and never will. Your data is not our product — your trust is.
You have the right to access, correct, delete, or restrict the processing of your personal data at any time via your account settings or by contacting our support team directly.
The Gamba Privacy Policy is developed and updated in accordance with applicable data protection legislation, including guidelines from the regulatory authorities governing the operation of our online entertainment platform.
Gamba (hereinafter referred to as "we", "Gamba", or "the platform") is committed to protecting the privacy and security of the personal data of all members who use our services. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you register, access, or use the Gamba online entertainment platform.
By registering an account or continuing to use the Gamba platform, you confirm that you have read, understood, and agree to the terms set out in this Privacy Policy. This Policy should be read together with Terms and Conditions which together form the entire agreement between you and gamba.
Important Note: This Privacy Policy applies to all information collected via the Gamba website, mobile app, live chat, email, and all other official Gamba communication channels.
Gamba collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number, facial image | Registration & KYC |
| Contact Data | Email address, phone number, postal address | Account Registration |
| Financial Data | Bank account details, transaction records, deposit & withdrawal history | Payment processing |
| Usage Data | Game history, session duration, game preferences, wins & losses | Platform activity |
| Technical Data | IP address, device type, web browser, operating system, access logs | Automatic / cookies |
| Communication Data | Live chat records, support emails, feedback & complaints | Contact Us |
We only collect data that is strictly necessary for the stated purposes. gamba does not collect sensitive personal data such as medical information, political views, or religious beliefs unless specifically required by applicable law.
Every piece of data we collect is used for legitimate, transparent purposes limited strictly to the operational needs of the platform. The following are the primary purposes for which your data is used:
Marketing Communication Preferences: You may withdraw consent to receive marketing communications at any time via the notification settings in your account or by contacting our support team. Withdrawing this consent does not affect your eligibility to receive essential service communications.
Gamba processes your personal data on the basis of one or more of the following valid legal grounds:
Gamba does not sell your personal data. However, in the course of operating the platform, we may share your personal data with a limited set of third-party categories as follows:
All third parties we work with are required to comply with data protection standards equivalent to our own. We do not permit any third party to use your data for their own purposes beyond the scope of services provided to gamba.
Cross-Border Transfers: Some of our technical service providers may operate outside Malaysia. In such cases, we ensure that data transfers are protected by adequate safeguards in compliance with applicable legal requirements.
Gamba uses cookies and similar tracking technologies to enhance your experience on the platform, ensure the platform functions smoothly, and understand how users interact with our services.
Types of cookies we use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the Gamba platform. For more information on managing cookies, refer to your web browser's help documentation.
Gamba implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or accidental destruction.
Key security measures we practise include:
Incident Reporting: If gamba detects a security incident that may affect your personal data, we will notify you and the relevant authorities as required by law within the stipulated timeframe. We encourage you to promptly report any suspicious activity related to your account to our support team.
Gamba retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Retention periods vary by data category:
When data is no longer needed, Gamba will securely delete it or permanently anonymise it using methods that meet current industry standards.
You have the following rights regarding your personal data held by Gamba. To exercise any of these rights, contact our support team through the channels listed in section 13:
You have the right to obtain a copy of the personal data we hold about you and information on how it is used.
You have the right to correct any inaccurate or incomplete personal data we hold about you.
You may request the deletion of your personal data under certain circumstances, subject to applicable legal retention obligations.
You have the right to request a restriction on the processing of your data under certain circumstances while a dispute or review is ongoing.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
You have the right to object to the processing of your data for direct marketing purposes or on the basis of legitimate interests at any time.
Gamba will respond to requests relating to the above rights within 30 days from the date of receipt of the request. In complex cases, this period may be extended with notice to you. We reserve the right to request identity verification before processing any request to ensure the security of your data.
The gamba Platform is exclusively for individuals aged 18 years and above only. We do not knowingly collect or process personal data of underage individuals.
If we discover that personal data of an underage child has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. If you believe a child under your care has registered a gamba account without authorisation, please contact us immediately through our support channels.
The gamba Platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the gamba platform. gamba is not responsible for the privacy practices or content of any third-party websites you may visit through those links.
We encourage you to read the privacy policy of each website you visit separately before providing any personal information to them.
Gamba reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform service improvements. Any material amendments will be communicated to you via your registered email or a prominent notice on the platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this document always reflects the latest version of the Privacy Policy currently in effect. Your continued use of the gamba Platform after the effective date of any amendment constitutes your acceptance of the revised policy.
If you have any questions, concerns, or wish to exercise any of your privacy and data protection rights, the gamba Privacy team is ready to assist you through the following channels:
When contacting us regarding your privacy rights, please provide your account number (if applicable) and a clear description of your request so we can process it quickly and accurately.
Official Complaints: If you are not satisfied with how gamba has handled your personal data after contacting us, you have the right to lodge a complaint with the relevant data protection authority in your country.
Gamba employs the latest encryption technology and industry best practices to keep your personal data secure at all times. Register today and enjoy an online entertainment experience trusted by hundreds of thousands of members across Malaysia.